Privacy Policy

Last Updated: August 2026

Introduction

Blackpool Skip Hire Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights you have under UK data protection law.
This policy applies when you use our website, place an order, contact us or otherwise use our services.

Who We Are

Blackpool Skip Hire Ltd provides skip hire and waste management services across Blackpool, Fylde, Wyre, Preston and surrounding areas.
For the purposes of UK data protection legislation, Blackpool Skip Hire Ltd is the Data Controller responsible for personal information collected through our website and services.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details at the end of this policy.

Information We Collect

Information You Provide to Us

When you place an order, make an enquiry, complete a form or otherwise contact us, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Collection address
  • Company name, where applicable
  • Postcode and address search information
  • Skip hire order details
  • Delivery and collection dates
  • Delivery or collection instructions
  • Council permit information where required
  • Information submitted through forms on our website
  • Communications relating to your enquiry, booking or order

Some of this information is necessary for us to provide our services. If you do not provide information that we reasonably require to fulfil an order, we may be unable to process your booking, deliver or collect a skip, arrange a permit or process payment.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Date and time of visits
  • Referring website or page
  • Website usage information
  • Cookie and similar technology information
  • Security and fraud-prevention information

We use this information to operate and secure our website, understand how it is used and improve our services.

How We Use Your Information

We may use your personal information to:

  • Process skip hire bookings
  • Arrange skip deliveries and collections
  • Confirm and manage orders
  • Communicate with you about your booking
  • Process payments and refunds
  • Prevent and investigate fraud or misuse
  • Apply for highway or council permits where required
  • Respond to enquiries and support requests
  • Maintain customer and transaction records
  • Manage complaints or disputes
  • Improve our website and customer experience
  • Analyse website performance and usage
  • Protect our website, systems and customers
  • Comply with accounting, taxation, waste management and other legal or regulatory requirements
  • Establish, exercise or defend legal claims

We only collect and use personal information where we have an appropriate reason for doing so.

Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we rely on one or more of the following:

Contract

We process information where it is necessary to take steps at your request or to fulfil a contract with you.

This includes processing your booking, delivering and collecting skips, managing your order, processing payments and contacting you about your booking.

Legal Obligation

We process information where necessary to comply with legal and regulatory requirements.

This may include accounting and taxation requirements, waste management obligations, regulatory record keeping and responding to lawful requests from authorities.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights.

Our legitimate interests may include preventing fraud, protecting our website and systems, managing customer enquiries, providing customer support, maintaining appropriate business records, improving our website and services, investigating complaints or disputes and protecting our business against misuse.

Consent

Where consent is required, we will ask you for it.

This may apply to certain non-essential cookies, analytics technologies or marketing communications. Where processing is based on consent, you may withdraw that consent at any time.

Payments and Fraud Prevention

Payments made through our website are processed securely by Stripe.

Blackpool Skip Hire Ltd does not store your full payment card details on its own servers.

When you make or attempt to make a payment, information may be sent to Stripe including transaction information, payment information, billing details, device information and other information used to process the payment and help prevent fraud.

Stripe provides fraud-prevention technology, including Stripe Radar, which may use automated systems to assess the likelihood that a transaction is fraudulent.

Depending on the result of these checks, a payment may be accepted, declined, blocked or require further action.

If you believe a legitimate payment has been incorrectly rejected, please contact us and we will assist where reasonably possible.

Stripe may process personal information in accordance with its own privacy and security policies.

Address Lookup

Our checkout may use an address lookup service provided by Swiftcomplete to make entering your delivery or billing address easier.

When you use the address lookup function, information such as the postcode or address search you enter may be sent to Swiftcomplete so that matching addresses can be returned.

You may be able to enter your address manually where the address lookup service is unavailable or does not contain the correct address.

Swiftcomplete processes information in accordance with its own privacy arrangements.

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. These may be used for purposes including:

  • Shopping basket functionality
  • Checkout functionality
  • Remembering information during an order
  • Security
  • Fraud prevention
  • Maintaining website sessions

We may also use analytics technologies to understand how visitors use our website and to help us improve it.

Where consent is required by law for a particular cookie or technology, we will request your consent before using it.

Where the law permits the use of a technology without consent, we will only use it in accordance with the applicable requirements.

You can also control or remove cookies using your browser settings, although disabling certain cookies may prevent parts of the website or checkout from working correctly.

Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may process information such as:

  • Pages viewed
  • Time spent on pages
  • How visitors navigate through the website
  • Device type
  • Browser information
  • Approximate geographic location
  • Referral information
  • Cookie or similar identifiers

We use this information to understand website performance, identify areas for improvement and improve the experience we provide to visitors.

We do not intentionally use Google Analytics to collect information such as your name, telephone number, email address or payment card details.

Google may process information in accordance with its own privacy policies.

Communications and Marketing

We may contact you where necessary in connection with an enquiry, booking, delivery, collection, payment or other service you have requested.

These are service communications and may be necessary for us to fulfil our contract with you.

We will only send direct marketing communications where permitted by law. Where you have the right to opt out of marketing, you can do so at any time.

Who We Share Information With

We do not sell, rent or trade your personal information.

We may share personal information where reasonably necessary to operate our business, provide our services or comply with legal obligations.

Recipients may include:

  • Stripe, for payment processing and fraud prevention
  • Swiftcomplete, for address lookup services
  • Google, in connection with Google Analytics and related website services
  • Website hosting providers
  • Website maintenance and technical support providers
  • Email and communication providers
  • IT and security service providers
  • Local councils where a highway or other permit is required
  • Waste management or regulatory authorities where required
  • Accountants and financial advisers
  • Solicitors and other professional advisers
  • Insurers
  • Law enforcement agencies, regulators, courts or public authorities where required or permitted by law

We only disclose personal information where there is an appropriate reason to do so.

International Transfers

Some of the companies and technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the information is protected in accordance with UK data protection law.

This may include using countries recognised as providing an adequate level of data protection or putting appropriate contractual or other safeguards in place.

How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

The length of time information is retained depends on why it was collected and whether we have legal, regulatory, accounting or operational reasons to retain it.

Orders and Financial Records

Order records, invoices, payment records and related business information will normally be retained for up to six years, or for longer where required by law or where the information is relevant to an ongoing dispute or legal claim.

Enquiries and Customer Service

Enquiries and customer service communications may be retained for a reasonable period after the matter has been completed so that we can provide support, maintain appropriate business records and deal with any subsequent queries.

Website and Security Information

Technical logs, security information and fraud-prevention information are retained only for as long as reasonably necessary for security, troubleshooting, fraud prevention and protection of our systems.

Analytics Information

Analytics information is retained in accordance with our configured analytics settings and the retention arrangements of the relevant analytics provider.

When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.

Data Security

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.

Measures may include:

  • Secure website connections using HTTPS
  • Access controls
  • Password and account security
  • Software and security updates
  • Secure hosting
  • Appropriate backups
  • Restricting access to personal information to those who need it

No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain uses of your personal information
  • Request transfer of certain personal information
  • Withdraw consent where processing is based on consent
  • Raise concerns about certain automated decisions, where applicable
  • Make a complaint about how your personal information has been handled

These rights are not absolute and may be subject to legal exemptions.

For example, we may be required to retain certain financial or transaction records even where you request deletion.

To exercise any of your rights, please contact us using the details below. We may need to verify your identity before responding to a request.

Complaints

If you have a concern about how we have collected or used your personal information, please contact us in the first instance.

We will investigate data protection complaints appropriately and respond in accordance with our legal obligations.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, suppliers, business practices or legal requirements.

The latest version will be published on this page together with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your information has been handled, please contact:

Blackpool Skip Hire Ltd
Email: sales@skipsinblackpool.co.uk
Telephone: 01253 892020
Website: https://www.blackpool-skiphire.co.uk

You can also contact the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.